Spirit Shop Reviews

I paid handsomely for a college blanket from SpiritShop as a grad gift. Took forever to receive, then I was shocked at the poor quality. For what I paid I expected a big, thick, warm fleece blanket. What I received was (basically) two yards of some cheap, thin micro-fleece that won't do much for comfort or warmth. I'd return but, surprise, they don't accept returns. I should have done more homework, but they should be selling the kind of product they are charging for.

Every order I've placed at spiritshop has been perfect, except the one with MY mistake. (Their customer service generously provided a one time replacement.) The quality of the clothing was good, the ornaments were a fun surprise, and everything was fully customizable with our school's mascot / logo and many designs from which to choose.

I ordered a sweatshirt expecting it to be a normal comfy sweatshirt. What I got was a sweatshirt with no stretch in it at all that it was hard to even get on. Once it was on, the fit was so misshapen and deformed. It look like it had shoulder pads in it. And now I'm stuck with it because they don't accept returns.

DO NOT ORDER FROM THIS COMPANY - I ordered three sweatshirts for three members of my family for Christmas. When the sweatshirts case, the colors were nothing like what I ordered and the quality of the material was terrible. There is no customer service number... all done by email. Email response is delayed and they do nothing to remedy the situation but refer you to their online policies... which are not provided adt the time of the order. I wasted $133.72 on this company and will never order from them again.

My order number is EF7907A74DE... to provide proof that I was a customer but will never be again!

Ordered a shirt for my son December 4. Is is now December 29 and no shirt. Contacted them and they said too bad so sad we don't give refunds

I ordered a shirt with forest green font. I emailed them stating that they had sent the incorrect order, they first said someone would email me back in one day, it took two days. Then they said they sent the correct order and that the green is very dark and they could send me another shirt with black font, I don't want black, I want green. I told them I just want a refund, they said no because the order had already been made. I have since emailed them twice and they haven't responded. The quality of material isn't very good either. Avoid buying from them please.

I ordered a school sweatshirt for my nephew and there's no way I can give it to him. It looks like I spray painted the logo onto the sweatshirt myself and failed. AVOID SPIRITSHOP.

I ordered a windbreaker with my grandson's school information, jersey number and name. However the logo was not for the intended sport. It turned out it apparently was my mistake. Customer service responded to my inquiry within 24 hours per email. They offered to process the intended article and send it to me. I had to reorder it (with the proper logo) and then they reimbursed me for the reorder. I find this an exceptional response and I'm very pleased. The purchased product was as described and good quality also.

The Return Policy wasn't apparent to me. I sent back a hoodie. They kept it, and after 2 weeks and several attempts at requesting it back while requesting to order and pay for a bigger size-. They said they gave away my hoodie to charity. I'm out $40 and was too late for my sister's birthday..

I ordered 3 branded cups for my daughter's new school. All three had printing that was slightly off centered, different shades of color and not even the true school dark blue color. I immediately contacted customer service and received a response saying they don't take back or return custom work. They agreed to replace one of the cups but have disappeared into the land of no response so I have no idea when or if I'm getting a replacement for the only one they agreed to. Shoddy product and poor customer service. Never again.

I received my mask yesterday and was not happy. It had white lines going through the material and seams and the mask is very thin and you can barely see the image that was on there... i can't wear this mask.
This is the worse purchase I've ever made.

Received a face mask. Unreadable. Mask ear wraps are offset. Have asked for a redo or refund. So disappointed.